To put it plainly (as I have many times before) all warranties are not the same, and neither are all extended auto warranty companies. Likewise, at DCI Warranty Services we recognize that all extended auto warranty customers are not the same either. Hmm…Imagine that.
While this may seem like an obvious statement to you as the customer, I think it’s one that other extended auto warranty companies overlook. Why? Because they don’t care about you as an individual with your own set of warranty needs. They view you as another notch on their sales board and more money in their pocket.
Here are some questions you can ask yourself to see if a particular extended auto warranty company will meet your individual needs:
- Are they making everything seem urgent with no time to think?
- Have they tried contacting you again and again, each time from a different number or different sales person?
- Are they more concerned about getting your personal information than answering your questions?
- Do they randomly bring up “Specials” out of thin air that are about to expire?
- Do you have to go through a huge touch-tone menu every time you want to speak with someone?
- Have they avoided showing you a sample contract that meets your vehicles specific needs?
In the end, if you feel like you’re talking to a scripted robot or you just know in your gut that they don’t care about you one way or another, just imagine… how are they are going to treat you when it comes time to file a claim?
That’s why at DCI Warranty Services, we want your extended auto warranty to be something that actually works for you, and not just a generic piece of paper that you’ll regret buying in the long run.
